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Customer Service
- Shipping & Delivery
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Shipping Methods:
- USPS Priority 2-3 Day - Free
- Other USPS & UPS options available at checkout
Shipping Location:
- United States
Shipping Insurance:
- Shipping Insurance is available for 10$ USD upon request. Please contact Customer Service if you would like to do so.
Delivery Time:
- All our products are shipped within 48hrs. Depending on shipping method it will be 1-5 days.
Online Tracking:
- We send tracking numbers out within 48 hours of all orders.
- Privacy & Security
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What information do we collect?
• We collect information from you when you register on our site or place an order. • When ordering or registering on our site, as appropriate, you may be asked to enter your: name, mailing address or credit card information. You may, however, visit our site anonymously. What do we use your information for?
Any of the information we collect from you may be used in one of the two following ways:1. To process transactions • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 2. To send periodic emails: • The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. How do we protect your information?
• We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. • We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. • After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Do we use cookies?
• We use cookies to help us remember and process the items in your shopping cart. • Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information Do we disclose any information to outside parties?
• We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third-party links.
• Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Your Consent.
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Customer Service: 339-469-5165
Email: GsmCellShack@gmail.comMailing Address:
100 Weymouth St building D Rockland, MA 02370 - Returns & Replacements
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GsmCellShack 10-Day Return/Exchange Policy:
If you are not satisfied with a product within the first 10 calendar days from the date of receipt: GsmCellShack will offer a refund provided that the product is in brand new condition (sellable as brand new) and contains all instruction books, cords, accessories, and any other items that were originally included with the product. All merchandise is visually inspected upon receipt for signs of wear and tear prior to the issuance of any refunds, exchanges or credits. A 20% restocking fee will apply. GsmCellShack will charge an additional 10% restocking fee if the product is missing instruction books, original box, or software CDs. Missing cords, accessories, or any other items that were originally included with the product will be charged separately at market price. If the product is not in acceptable return condition GsmCellShack will refuse to accept the return and will not authorize any refunds. No phone with a talk time greater than 30 minutes will be accepted. No returns will be accepted after 10 calendar days from receipt date. There are no exceptions. Upon receipt and acceptance of your return, GsmCellShack will refund your purchase price, minus shipping, handling, gift packaging, applicable restocking fees and/or any other charges. GsmCellShack is not responsible for shipping charges on returns. Brand new condition means that there are no scratches, marks, or blemishes and the talk time of the phone is under 30 minutes. GsmCellShack reserves the right to classify the condition of any product. A not acceptable return condition is for a phone with scratches, marks, or blemishes or phone talk time over 30 minutes.
Manufactures Warranty:
All products are covered under one year manufacturer warranty. Customer can send the product to be repaired directly to the manufacture. Certain terms and conditions apply. See below for detailed descriptions.
Research In Motion
295 Phillip Street
Waterloo, Ontario
Canada N2L 3W8
1-519-888-7465
U.S. iPhone technical support:
1-800-694-7466
U.S. iPod, Mac and iPad technical support:
1-800-275-2273
HTC America
13920 SE Eastgate Way, Suite 400
Bellevue, Washington 98005
1-425-679-5318
1000 Sylvan Avenue
Englewood Cliffs, NJ-07632 (USA)
1-800-243-0000
1-800-793-8896
0870 873 5454 (U.K)
1-866-289-6686 (US)
00-44- 8709010555 (UK)
(65) 6481 2000 (Singapore)
1-800-NOKIA20
1-877-997-9199
0845 0455555 (U.K)
1-800-SAMSUNG
1-888-987-4357
00 44 870 601 0309
1-866-766-9374
1-800-374-2776
00-44-870 899 0000Conditions:
This warranty will not apply if the type or serial numbers on the Product has been altered, deleted, duplicated, removed, or made illegible. Manufacturer reserves the right to refuse free-of-charge warranty service if the requested documentation can not be presented or if the information is incomplete, illegible or incompatible with the factory records. Repair, at manufacturer option, may include re-flashing of software, the replacement of parts or boards with functionally equivalent, reconditioned or new parts or boards. Replaced parts, accessories, batteries, or boards are warranted for the balance of the original warranty time period. The Warranty Term will not be extended. Manufacturer does not warrant the installation, maintenance or service of the products, accessories, batteries or parts.
What is not covered by warranty?
- This warranty is not valid if the defects are due to damage, misuse, tampering, and neglect or lack of care and in case of alterations or repair carried out by unauthorized persons. The following are examples of defects or damage not covered by this product warranty:
- Defects or damage resulting from use of the Product in other than its normal and customary manner.
- Defects or damage from improper testing, operation, maintenance, installation, adjustment, unauthorized software applications or any alteration or modification of any kind.
- Defects or damage due to range, coverage, availability, grade of service, or operation of the cellular system by the cellular operator.
- Defects or damage due to moist, liquid or spills of food.
- Control unit coil cords in the Product that is stretched or have the modular tab broken.
- All plastic surfaces and all other externally exposed parts that are scratched or damaged due to customer normal use.
- Leather cases (which are covered under separate manufacturer's warranties).
- Products rented on a temporary basis.
- Periodic maintenance and repair or replacement of parts due to normal wear and tear.
Installed Data:
Please make and retain a note of all data you have inserted into your Product (for example names, addresses, phone numbers, user and access codes, notes etc.)Before submitting your Product for a Warranty service as such data may be deleted or erased as part of the repair or service process. Please note if you have downloaded material onto your Product(for example ring tones, ring tunes, screensavers, wallpaper, games etc.) these may be also deleted or erased as part of the repair or testing process. GsmCellShack shall not be responsible for such matters. The repair or testing process should not affect any such material that was installed by GsmCellShack on your Product as a standard feature.
Facilitate:
As an international warranty process could be tedious therefore a customer can send the product under warranty repair to GsmCellShack to facilitate the warranty repair. GsmCellShack will facilitate the warranty process for the customer for the cost of $100 which includes cost of shipping the product overseas, cost of shipping back the product from overseas and the cost to ship it back to the customer in US. All additional repair charges if any are sole responsibility of the customer. GsmCellShack is only facilitating the complete warranty process and it cannot be held responsible for non repaired products by manufacturer.
Out of Warranty:
After 10 days return period if the phone is considered to be out of warranty and the phone does not meet the conditions above, or customer is not willing to wait as the warranty process which could take about 6 weeks. Customer may choose not to go with the warranty process and can get the product repaired through out of warranty process in order to get the product repaired promptly. As these products carry international warranty, some customers hesitate to send their product OVERSEAS and do not want to wait for five to six weeks while the phone is repaired. While on the other hand, GsmCellShack offers a Repair Program at customer's expense. Cost of repairing the product will be quoted once we have diagnosed the problem. Repair is guaranteed for 90 days against defects in materials and workmanship. Customer will also responsible for the shipping charges which might incur while shipping the phone to GsmCellShack and shipping it back to the customer.
Standard Repair:
For those who qualify for the manufacturer warranty but are reluctant to send their phone overseas and want to avoid the prolonged warranty process, can send the phone to GsmCellShack. GsmCellShack Repair Centre will notify the customer of the repair charges prior to any repairs will only charge after customer's approval. Customer is responsible for freight costs both ways (inbound/outbound) for warranty and non-warranty repairs. GsmCellShack is not liable for damages incurred during shipment hence we recommend customers to insure their packages. The in-house turn around target is fifteen working days. Some units may exceed this turn around time due to the lack of availability of parts needed. Customer Service will contact you if the repair extends beyond the standard turnaround. The repair does not extend the warranty beyond the original warranty period.
